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Sales Terms and Conditions
Diversity Design Sales Terms and Conditions
Last Updated: 01 March 2025
Welcome to Diversity Design. By making a purchase in our store, you agree to the following sales terms and conditions. Please read them carefully.
1. Sales Policy
In-Store Purchases Only: We do not sell products directly through our website or over the phone. All purchases must be made in-store at our physical location.
Notification of Purchase: Before making any transaction, we will notify customers verbally and provide relevant information on the receipt. This ensures clarity on our policies before any purchase is made.
2. Refunds and Exchanges
No Refunds: We do not offer refunds for any purchases made in-store. All sales are final.
Exchanges Only: We will only accept exchanges within one week of the original purchase date (NON SALE ITEMS). To be eligible for an exchange, the product must be in its original condition, unused, and with all original packaging and tags intact.
SALE Items: Please note that sale items are final and are not eligible for exchanges or returns.
3. Customer Responsibility
By proceeding with a transaction in our store, you acknowledge that you have been made aware of and fully understand our sales policies, including the no-refund policy and exchange conditions. You accept that all exchanges must occur within one week of purchase.
4. Limitation of Liability
Diversity Design is not responsible for any loss, damage, or injury resulting from the use of any products purchased in-store. We do our best to ensure product quality and customer satisfaction, but once a purchase has been made, we cannot be held liable for changes in mind, product misuse, or damages beyond our control.
For any questions or concerns regarding sales, please contact us directly at sales@diversity-design.co.uk.
Get in touch
Feel free to contact us with any questions or concerns.You can use the form below.
We appreciate your interest and look forward to hearing from you.
Diversity Design DD
102 Fonthill Road, London
We visited DD on Fonthill today to purchase my daughters prom dress, the lady that served us made my daughters experience extra special. From the moment we walked in my daughters nerves disappeared, this was due to her being made to feel comfortable straight away .Nothing was to much trouble , and she went above and beyond to find my daughter her perfect dress .
Really friendly and helpful staff, excellent range of dresses and styles. Found the perfect prom dress! Thank you!
Staff were amazing really helpful and nice very welcoming and dresses were amazingQuality
We visited this shop along with others on Fonthill Road today to find a Prom Dress. The ladies at Diversity Design were wonderful. So helpful and made the whole experience so enjoyable.It was hard to choose as they have so many beautiful dresses to choose from. We found a gorgeous dress for a great price. I would highly recommend shopping here. Thank you so your for your help and kindness today Diversity Desigh. We will be back ❤️🙌
From the minute we walked through the door Tash was there to help my granddaughter to decide what style of dress would suit her. The look on her face after trying on the style Tash advised was a moment in time we will never forget. She was beaming with delight and said a big Yes to the dress. Thank you
Really great customer service very patient while we tried on many dresses for prom and came away with a beautiful dress
Amazing service, very friendly, helpful and nothing was too much trouble. My daughter found the perfect dress 😍
As soon as i walked into this shop i was made to feel so welcome and the staff were so attentive and so kind. they helped me find the perfect dress which i love, i would highly recommend.
I visited DD today with my daughter Amy searching for a prom dress. We were warmly welcomed and helped by the staff. Nothing was too much trouble for the ladies helping us & Amy was able to try on many dresses to find the right size, style & colour for her.We felt there was a varied choice of styles of dress & were reasonably priced as we had been to other shops where the service, selection and price was not so good. The whole experience was lovely and left with the perfect dress & a very happy young lady. Thank you to all.
I recently visited Diversity Design and had an amazing experience! The staff were incredibly friendly and helpful, especially the lady who assisted me. She was so nice and made me feel welcome, taking the time to understand my needs and offering great suggestions. I highly recommend Diversity Design for their exceptional customer service and warm atmosphere. You won't be disappointed!
I had a great experience at Diversity Design while shopping for my daughter’s prom dress! From the moment we walked in, the staff were incredibly welcoming and attentive despite being busy. They took the time to listen to my daughter and helped her try on a variety of styles, offering great suggestions along the way. There is a wide selection of dresses—so many gorgeous options, all in different colors and cuts, that makes it hard to choose. We never felt rushed, even though my daughter tried on a number of dresses. The assistant even gave us accessories to try on to give us an idea of the look we were after. It was an stress-free and enjoyable experience, and my daughter ended up finding the dress that was exactly what she wanted. The customer service was outstanding, and we left feeling excited and relieved, knowing my daughter had found the perfect prom dress. I would definitely recommend this shop to anyone looking for quality dresses and top-notch service. This is my favourite shop in Fonthill Road - my other daughter even bought her dress here last year! Thank you Diversity Design for all your help.
